Privacy Policy
Synergex Holdings Pty Ltd
ABN: 94 685 137 900
Effective Date: 12th June 2025
- Introduction
Synergex Holdings Pty Ltd (referred to as "Synergex", "we", "us", or "our") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and store your personal information.
- What Information We Collect
We may collect personal information when you visit our website, contact us, or engage our services. The types of information we may collect include:
- Your name
- Contact details (email address, phone number, postal address)
- Information about your property (for solar assessments or quotes)
- Information you submit via web forms or email
- Any communications or interactions you have with us
We may also collect anonymous data (such as browser type, pages visited, and time spent on the site) to help improve our website.
- How We Collect Your Information
We collect information directly from you when you:
- Complete a form on our website
- Contact us by phone or email
- Request a quote or service
- Use or access our website
In some cases, we may also collect data from third parties with your consent (e.g. from installers or financial partners you’ve authorised to share information).
- How We Use Your Information
We use your personal information for purposes such as:
- Providing quotes and services
- Responding to enquiries
- Managing customer relationships
- Improving our website and services
- Sending updates or service-related communications
We will only use your personal information for the purpose for which it was collected or a related purpose that you would reasonably expect.
- Disclosure of Personal Information
We may disclose your personal information to:
- Our in-house technicians or customer service teams
- Trusted third-party service providers involved in your project (e.g. installers, delivery partners)
- Legal, accounting or professional advisers (as required)
- Government authorities or regulatory bodies if legally required
We do not sell, rent or trade your personal information.
- Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes physical, electronic, and managerial safeguards.
If your information is no longer needed, we will securely destroy or de-identify it in accordance with Australian law.
- Access and Correction
You have the right to access and correct your personal information held by us. To do so, please contact us using the details below. We may require verification of your identity before providing access.
- Cookies and Website Analytics
Our website may use cookies and analytics tools to track site usage and help us improve the user experience. Cookies do not identify you personally, but they do help us recognise your browser.
You can disable cookies through your browser settings, though this may affect your experience on our website.
- Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies separately.
- Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. Continued use of our website or services constitutes acceptance of any updates.
- Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:
Synergex Holdings Pty Ltd
Email: hello@synergex.com.au
Phone: +61 8 6185 0186
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.