Licensee Credit Guide

Home Licensee Credit Guide

Introduction

This Credit Guide is designed to provide you with essential information about the credit products offered by Synergex Holdings Pty Ltd (ABN 94 685 137 900) under the National Consumer Credit Protection Act 2009 (Cth). Our goal is to ensure that you are well-informed about our credit products and services.

Credit Provider Details

  • Company Name: Synergex Holdings Pty Ltd
  • ABN: 94 685 137 900
  • Address: Unit 3/1 Station Street, Subiaco WA 6008. PO Box 867, Subiaco WA 6008

Credit Licensee Information

The Credit Provider has entered into an arrangement with [Licensee's Name] (the Credit Licensee) to issue credit products. This arrangement enables us to provide you with a range of credit solutions.

  • Company: [Licensee's Name]
  • Address: [Licensee's Address]
  • Email: [Licensee's Email]
  • Phone: [Licensee's Phone Number]
  • Australian Credit Licence Number: [Licensee's ACL Number]

Our Obligations

When you apply for credit, we are committed to:

  • Conducting a thorough assessment: We will assess your application to determine whether the credit product is suitable for you.
  • Verifying your financial situation: We will take reasonable steps to verify the information you provide about your financial situation.
  • Providing you with a copy of the assessment: If you request a copy of the assessment, we will provide it to you within the required timeframe.

When is a Credit Product Unsuitable?

A credit product will be considered unsuitable if:

  • It does not meet your requirements and objectives: The credit product is not aligned with your needs or goals.
  • You are unlikely to be able to comply with your financial obligations: You may struggle to make payments or meet your financial obligations under the credit contract.
  • You could only comply with your financial obligations with substantial hardship: You may only be able to meet your financial obligations by making significant sacrifices or experiencing substantial hardship.

Obtaining a Copy of the Assessment

If your application has been approved, you can request a copy of our assessment that the credit product is not unsuitable for you. The assessment will include:

  • Your requirements and objectives: The information you provided about your needs and goals.
  • Financial information: The financial information you provided to us.
  • Inquiries: The inquiries we made to verify your financial situation.
  • Credit product details: The details of the credit product we have offered.

Timeframes for Providing a Copy of the Assessment

If you request a copy of the assessment:

  • Prior to entering into the credit product: We will provide the assessment as soon as possible, and prior to you entering into the credit product or increasing your credit limit.
  • Within 2 years of entering into the credit product: We will provide the assessment within 7 business days of receiving your request.
  • More than 2 years but less than 7 years after entering into the credit product: We will provide the assessment within 21 business days of receiving your request.

Dispute Resolution Procedures

If you have a complaint or concern about our services, you can:

  1. Contact us: Please contact our Credit Representative to discuss your concerns.
  2. Escalate the issue: If the issue is not resolved within 5 business days, you can escalate it to our Compliance Officer.
  3. External dispute resolution: If you are not satisfied with our final response, you can contact the Australian Financial Complaints Authority (AFCA) for independent dispute resolution.

Contact Details

  • Credit Representative: Synergex Holdings Pty Ltd
  • Address: Unit 3/1 Station Street, Subiaco WA 6008.
  • Email: hello@synergex.com.au
  • Phone: +61 (8) 6185 0186

External Dispute Resolution

  • Name: Australian Financial Complaints Authority
  • Phone: 1800 931 678 (free call)
  • Mail: GPO Box 3, Melbourne VIC 3001
  • Website: www.afca.org.au
  • Email: info@afca.org.au

Fees and Charges

  • No fees for credit assistance: We do not charge fees for providing credit assistance.
  • Fees payable to the credit provider: You should review the credit provider's disclosure documents and credit contract for details about fees and charges.

How We Are Paid

  • No commissions: We do not receive commissions from the Credit Licensee or Credit Provider in relation to the credit assistance services we provide.

Referrers and Referral Fees

  • Referral fees: In some circumstances, we may pay referral fees to third parties who refer your business to us. These fees will be up to $1,500 per referral.

Complaints

If you are not satisfied with our resolution of your complaint, you can contact AFCA or the relevant Fair Trading body:

  • Western Australia: WA Consumer Protection - Department of Mines, Industry Regulation and Safety - 1300 30 40 54

Important Information

  • No legal or financial advice: We do not provide legal or financial advice. It is essential that you understand your legal obligations and financial consequences before entering into a credit contract. If you have any doubts, you should obtain independent legal and financial advice.